KNOTTYMIND LEGAL SERVICES  
Cancellation and Refund Policy  
a. We engage our resources as soon as User / Client places an Order  
Accordingly, to meet cost of such resources, any refund request will be  
processed per our policy. This Refund policy is applicable only for ONLINE  
PAYMENT made through Payment gateway or directly to our  
Organization Account.  
b. There shall not be any refund of ‘Platform Fees’ (fees collected from Client/  
user for providing online platform, maintenance, gateway charges,  
miscellaneous charges, OTP based digital signature charges).  
c. ‘Order value’ means Professional Fees collected by Knottymind Legal  
Services, excluding Platform Fees, GST/ Tax, Government fees, etc.  
d. This Refund Policy is applicable only where Government Filing has not  
been done. In case, Government Filing is completed then no refund of any  
fees will be made.  
e. Tax adjustment in case of refund will be applicable as per law.  
f.  
Every cancellation placed by User/ Client comes with deductions of two  
type of charges:  
a. ‘Cancellation charges’ which is a flat fee; and  
b. ‘Expense Fee’ depending on stage at which cancellation request is  
placed.  
Below Table elaborates the charges in detail:  
Stages of Cancellation  
Cancellation  
Expense  
be Fees  
from  
Total  
Charge  
(to  
Deduction  
from Order  
Value  
deducted  
Order value)  
Rs. 500/-  
By client  
NIL  
Rs. 500/-  
Before sending Questionnaire or  
Information Sheet or otherwise  
any enquiry sheet;  
OR  
In the same day of booking of  
any IP registration services.  
By client  
Rs.500/-  
10%  
of Rs.  
500/-  
plus 10% of  
Order Value  
Order  
Value  
After sending Questionnaire/  
Information  
documents;  
Sheet  
for  
legal  
OR  
In case of IP Registration service  
within (T+1) day of placing the  
order, provided in the meantime  
Government filing is not done.  
P.S-No refund will be made if  
Government  
filing  
gets  
completed, in the meantime for  
such order, as applicable.  
By Client  
Rs. 500/-  
50%  
of Rs.  
500/-  
plus 50% of  
Order Value  
Order  
Value  
After  
sending  
answer  
of  
Questionnaire or Information  
Sheet for legal documents.  
OR  
For  
IP  
registration  
services,  
beyond (T+1) day but within  
filing of registration but before  
(T+4) days.  
P.S-No refund will be made if  
Government  
filing  
gets  
completed, in the meantime for  
such order, as applicable.  
Cancellation when Ordered Item  
is sent to Client’s Email /  
uploaded into Client’s Account/  
Government filing is done for  
such order, as applicable.  
No cancellation request is accepted.  
Cancellation of consultation  
No refund of fees for cancelling consultation by  
you.  
However,  
you  
can  
re-schedule  
the  
consultation slot once. For re-scheduling slot  
write us at admin@knottymind.in along with  
Order ID or use our online platform.  
Cancellation of consultation / 100% refund of Order Value.  
order by KLS  
Cancellation of consultation due No Refund. To re-schedule write us at  
to technical error  
admin@knottymind.in along with Order ID or  
use our online platform.  
Where Client/  
user fail to Order will be cancelled and No refund.  
necessary details However, if client still provides information as  
provide  
required for processing Order. asked, then KLS will process the Order.  
Even after 3 time email follow-  
up by KLS  
For  
any  
other  
refund  
related  
query,  
please  
contact  
us  
at  
admin@knottymind.in along with OrderID  
Once decision on Refund is taken, and Order is found eligible for any  
refund amount, the same will be processed within 4-5 workings days.  
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