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KNOTTYMIND LEGAL SERVICES

TERMS OF USE VERSION 1.2

USE OF WEBSITE WWW.KNOTTYMIND.IN IS SUBJECT TO CONDITION THAT

YOU AGREE WITH THE TERMS SET OUT IN THIS DOCUMENT

BY USING OUR WEBSITE YOU BOUND YOURSELF BY THE TERMS

Knottymind Legal Service (‘KLS’, ‘we’, ‘us’, ‘our') is a Tech- enabled online Platform

providing wide range of services such as consultancy, legal and business

documentation, Intellectual Property registrations & commercialisation, Mediation

and litigation services, business set-up guidance, made available primarily through

online mode of operation through website www.knottymind.in (‘KLS Website’ or

‘Website’) wherein all such online service related transactions between KLS and

Client / User are (‘you’, ‘your’, ‘yourself’, ‘himself’, ‘herself’ ‘him’, ‘her’) governed

by the Terms of Use stated here.

By clicking ‘I AGREE’ while registering yourself with KLS to create your online

Account.

1. Account

a. You can create online Account for yourself or on behalf of an organisation as

authorised person of the organisation. Account created through KLS Website is

not for the purpose of reselling resalable services such as drafts. Account to be

strictly used for direct end use by you.

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b. Client intending to resell our drafts / products must contact KLS at

support@knottymind.in which is to be governed by separate terms and

conditions.

2. E-Platform for Communication:

a. You agree, understand and acknowledge that KLS website is an online

platform that enables you to purchase service listed on the Website at the

price indicated therein at any time from any location. However, as we follow

Indian Standard Time, you are requested to calculate delivery days / date

accordingly.

b. You agree, understand and acknowledge that communication between you

and KLS is primarily through email, SMS, chats, and there is no provision for

physical delivery of documents. All documents like legal drafts, written

report of consultation, etc., will be downloadable electronic copy. Hardcopy

of documents will be provided under special circumstance or where services

require delivery of physical copy.

3. Applicability of Terms of Use:

This Terms of Use (as amended or modified time to time) is applicable to all

services provided by KLS through Website while where services offered are

combination of online and offline mode of working, you may have to agree to

separate terms and conditions for the offline mode.

4. Confidentiality of Your Data:

a. KLS provides legal services and collect/ ask for only those data/ information

which are required to fulfil our service requirements. For having Account with

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us you need to share are very basic details such as name, address, PAN No.,

Aadhar No., email, phone no. so as to achieve smooth transaction between us.

KLS never ask for any sensitive personal data from you.

b. We maintain strict confidentiality of information provided by you and never

release or sell any information/ data to any third party.

c. To provide you services purchased by you, we may disclose your information

about legal requirements to our officers, employees, professionals, advisers,

agents, who have a need to access your information so that KLS is able to

deliver quality professional drafts, give proper legal guidance by

understanding you need or as required for other legal assistance; All such

officers, employees, professionals, advisers, agents are bounded by a written

agreement and professionally obliged to protect the confidentiality of your

information/ data shared with them.

5. Privacy Policy:

Our Privacy Policy also governs your visit/ account to www.knottymind.in.

KLS do not collect any sensitive personal data; whatever data/ information we

collect such as name, address, email id, password, mobile number, organisation

you work, such data to maintain your account with us and to provide

professional services purchased through the Website. We maintain strict

confidentiality regarding data / information.

6. Uninterrupted Use of KLS Website (www.knottymind.in)

KLS work to ensure uninterrupted availability and error-free working of the

Website. But due to basic nature of internet and technical niceties being

involved in online mode of working, KLS do not guarantee uninterrupted and

error-free working of the Website. Your access to the Website may also be

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occasionally suspended or restricted to allow for repairs, maintenance, for

updating or the introduction of new facilities or services at any time without

prior notice. KLS cannot be held liable or responsible in any manner

whatsoever for any damage or loss caused to you due to such interruptions,

errors, routine maintenance or otherwise for any technical maintenance or

difficulties.

7. Intellectual Property and Proprietary Rights:

a. Website www.knottymind.in and all content of the Website are proprietary

of KLS.

b. All content like trademark ‘knottymind’, text, graphics, logos, button icons,

images, audio clips, videos, look and feel of website, appearance, layout,

presentation of website, data compilations, information sheet, query sheet,

drafts of legal documents & agreements, database and software, is the

property of KLS, and is protected law of copyright, trademark, design and

such other applicable laws. All content on this website is the exclusive

property of KLS and all software used on this website is the property of KLS,

or its software suppliers and is protected.

c. Any types of extraction or re-utilisation the contents of the Website; either in

full or in parts, without express written consent of KLS is strictly prohibited.

You are strictly prohibited from utilising any data mining, robots, or similar

data gathering and extraction tools to extract (whether once or many times)

for re-utilisation of any part of this website. You are not permitted to create

and/ or publish your own database with features of this Website or do

anything otherwise which would amount to infringement of KLS

proprietary right.

8. Permission to access our website -www.knottymind.in

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a. Subject to your compliance with all applicable terms of use, Knottymind

Legal Services (“KLS”) grants you permission to access and make personal

use of this website by creating Account with KLS. You are not permitted to

download (other than page caching) or modify it, or any portion of it. You are

not permitted to make any resale or commercial use of this website or its

contents; any collection and use of any product listings, descriptions, or

prices; any derivative use of this website or its contents or trademark

‘Knottymind’; any downloading or copying of account information for the

beneﬁt of another seller; or any use of data mining, robots, or similar data

gathering and extraction tools.

b. This website or any portion of this website (including but not limited to any

copyrighted material, trademarks, or other proprietary information) shall not

be reproduced, duplicated, copied, sold, resold, visited, distributed or

otherwise exploited for any commercial purpose.

c. You are not permitted to use the word/ mark ‘knottymind’ which is our

registered trademark in any manner anywhere.

d. You shall not use any meta tags or any other "hidden text" utilising

‘Knottymind Legal Services’ names or ‘knottymind’ trademarks or any other

trademarks hosted from time to time being proprietary of KLS, or any

reference of KLS without the express written consent of KLS. Any

unauthorised use of the Website will result in automatic termination of the

permission or license granted to you to use the website, and you may face

appropriate legal actions and to pay damages.

e. You must not

i. republish material from our Website (including republication on another

website);

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ii. sell, rent or sub-license material from our Website;

iii. show any material from our Website in public as part of your pitch or

presentation without express permission of KLS;

iv. exploit material from our Website for a commercial purpose;

v. redistribute material from our Website;

vi. make any modification to the documents, drafts, agreements, etc.

(materials’) or do anything which would violate our copyright in those

materials;

vii. use our Website in any way or take any action that causes, or may cause,

damage to the Website or impairment of the performance, availability or

accessibility of the Website;

viii. use our Website in any way/ manner that is unlawful, illegal,

fraudulent or harmful, or in connection with any unlawful, illegal,

fraudulent or harmful purpose or activity;

ix. use our Website to copy, store, host, transmit, send, use, publish or

distribute any material which consists of (or is linked to) any spyware,

computer virus, Trojan horse, worm, keystroke logger, rootkit or other

malicious computer software;

x. inject or attempt to inject any software code into our Website or any part

thereof;

xi. conduct any systematic or automated data collection activities

(including without limitation scraping, data mining, data extraction and

data harvesting) on or in relation to our website without our express

written consent;

xii. use data collected from our Website for any direct marketing activity

(including without limitation email marketing, SMS marketing,

telemarketing and direct mailing).

f. We reserve the right to restrict access to areas of our website, at our

discretion; you must not circumvent or bypass, or attempt to circumvent or

bypass, any access restriction measures on our website.

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g. We may suspend your account, cancel your account; and/or edit your

account details to ensure they are accurate and appropriate, at any time

without notice.

9. Terms and Condition of Your Account and Operation.

a. You are responsible to make yourself aware of the contents of Terms of Use

and Privacy Policy and of any modifications thereto from time to time made

available in the Website.

b. You are responsible to keep your username and password under safe and

confidential custody. KLS cannot be made responsible for any release of

username and password, and any accidental release of username and

password shall be immediately communicated to KLS at

support@knottymind.in for blocking the Account until further verification

and necessary change.

c. KLS primarily interact through phone, emails, SMS, chats, etc. You are

responsible to supply correct email id, mobile number, name and address, and

such other details which are required. KLS is not responsible for any

erroneous data provided by you.

d. Once uploaded in your account, any draft document will be available to be

downloaded for 30 days thereafter, post which documents shall be removed to

free up server space.

e. Once draft is uploaded you will receive an email alert sent to your registered

email id. You are encouraged to visit your Account to check for any upload

made. KLS presently offer two free modification requests per draft within 7

workings days of the date of upload. This period of 7 working days is referred

to as the ‘Free Period’. After Free Period, all modifications are chargeable

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whether or not you have utilised the two free modifications per draft within

the Free Period. After Free Period, KLS may reject to modify the draft and KLS

cannot be held liable in any manner whatsoever. KLS may increase or decrease

number of days in the Free Period or may totally abolish the Free Period.

Decision made by KLS is final.

f. KLS operates through in house professionals and external independent

professionals and law firms. Professionals are qualified specialist in their

respective field of expertise, in one or more particular field of law and who are

competent to suggest recourse. However, you are expected to apply your own

reasonableness before acting in accordance with the suggestions of our

professionals. Suggestions or opinions given are based on individual expertise

and understanding of professional who is giving the suggestion/ opinion. No

liability or responsibility can be alleged or imposed on KLS where the outcome

is not as expected by you.

g. KLS pick and choose professionals with utmost care and after verifying

backgrounds of the professional. However, we do not guarantee anything of

professionals’ background.

h. Your Account with KLS is for direct end use. Any query for reselling to be

made to support@knottimind.in .

i. KLS reserves right to vary any services without prior notice. Any such

decision if affecting you, you can ask for refund and refund to be made in

terms of Cancellation and Refund Policy of KLS provided you have not

breached Terms of Use in any manner.

j. Without prejudice to our other rights under these terms and conditions, if you

breach these terms and conditions in any way, or if we reasonably suspect that

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you have breached these terms and conditions in any way or if you do

anything illegal, KLS may:

a. send you one or more formal warnings;

b. suspend your access to our website without notice;

c. permanently prohibit you from accessing our website;

d. block computers using your IP address from accessing our website;

e. contact any or all of your internet service providers and request that

they block your access to our website;

f. commence legal action against you, whether for breach of contract or

otherwise;

g. suspend or delete your account on our website; and/or

h. terminate any contract between us and you under these terms and

conditions.

i. where KLS suspend or prohibit or block your access to our website or a

part of our website, you must not take any action to circumvent such

suspension or prohibition or blocking (including without limitation

creating and/or using a different account).

10. Discount

a. KLS may offer discount but such discounts cannot be demanded as right.

b. KLS may offer Loyalty Discount provided you are a regular purchaser of our

services. Such Loyalty Discount to be made available through your account,

but cannot be demanded as right.

c. KLS may provide Reference Code for referring your friends, relatives, and

other people of your networks to use our Website. If they place order with us

and such order is successfully executed and is not cancelled, you may earn

Reference Discount. However, you cannot demand Reference Discount or

Reference Code as right;

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11. Feedbacks and Comments:

a. You may be requested to give feedback about your experience with us, and

you hereby grant us permission and irrevocable license to publish, modify and

publish, delete later, such opinion and experience expressed by you along with

name and place.

12. Payment

a. All prices are subject to change without notice.

b. Price fixed for each service includes cost of service, consultation fees of

professionals, incidental and miscellaneous charges incurred by KLS. Price

does not include GST.

c. Only valid payment methods acceptable to us may be used, for orders and all

refunds (as applicable) will be credited back in the same manner.

d. Concerning any payments by credit card or electronic funds transfer, by

submitting your order for processing, you authorise us to charge your order

(including taxes, handling and any amounts agreed upon before order

submission) to your credit card or account.

e. If your credit card or account cannot be verified, or is invalid, or is not

otherwise acceptable, your order may be suspended or cancelled

automatically.

f. Taxes will be adjusted from the amount shown on the billing screens, which

may be caused by several factors, including changes in tax rates.

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g. An invoice for an order will be sent within 1(One) working days’ post

payment.

h. After login in to the Account, you can add any number of services offered by

us to cart, and once payment is successful, a unique Order Id will be

generated for all future reference.

i. Order value of the cart is the amount excluding taxes.

j. After placing the order with us, you are allowed to make cancellation as per

terms set out herein.

k. Once an order is placed, KLS executive will connect you to guide through the

process and for necessary information. Further for executing your Order our

Professionals may contact you more than once to deliver better product to you

based on your suitability. Such mode of contact may be emails, SMS, phone

call, chats, etc. You agree to cooperate with our professionals and our

personnel at all time.

l. If you fail to cooperate with professionals and our personnel for any reason,

KLS reserve its right to cancel your order will be cancelled and no refund will

be made in such circumstance.

m. At KLS we offer various types of legal services and timeline for completion

cannot always be determined beforehand. Depending upon what you have

ordered the time line may vary and may further vary due to variation and

complexity in facts or may be due to any unforeseen technical difficulty. So

we do not commit anything on timeline. We make our best effort towards

early completion of your order. However, this probable timeline may vary

because of many technical reasons, or to make it suitable for you or if the sales

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volume is high. So if you do not get your ordered draft agreement within 30

days of your order, you can place refund request, refund will be processed as

per our refund policy. However, for all other legal services, if cannot cancel

your order only on the ground of delay. For cancelling an order please mail us

at support@knottymind.in with details of your order and request for

cancellation.

13. Cancellation and Refund Policy

a. We engage our resources as soon as User / Client places an Order

Accordingly, to meet cost of such resources, any refund request will be

processed per our policy. This Refund policy is applicable only for ONLINE

PAYMENT made through Payment gateway or directly to our Organization

Account.

b. There shall not be any refund of ‘Platform Fees’ (fees collected from Client/

user for providing online platform, maintenance, gateway charges,

miscellaneous charges, OTP based digital signature charges).

c. ‘Order value’ means Professional Fees collected by Knottymind Legal

Services, excluding Platform Fees, GST/ Tax, Government fees, etc.

d. This Refund Policy is applicable only where Government Filing has not been

done. In case, Government Filing is completed then no refund of any fees will

be made.

e. Tax adjustment in case of refund will be applicable as per law.

f. Every cancellation placed by User/ Client comes with deductions of two type

of charges:

a. ‘Cancellation charges’ which is a flat fee; and

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b. ‘Expense Fee’ depending on stage at which cancellation request is

placed.

Below Table elaborates the charges in detail:

Stages of Cancellation Cancellation

Charge (to be

deducted from

Order value)

Expense Fees Total

Deduction

from Order

Value

By client

Before sending Questionnaire

or Information Sheet or

otherwise any enquiry sheet;

OR

In the same day of booking of

any IP registration services.

Rs. 500/-

NIL

Rs. 500/-

By client

After sending Questionnaire/

Information Sheet for legal

documents;

OR

In case of IP Registration

service within (T+1) day of

placing the order, provided

in the meantime Government

filing is not done.

P.S-No refund will be made if

Government filing gets

completed, in the meantime

for such order, as applicable.

Rs.500/-

10% of Order

Value

Rs. 500/-

plus 10% of

Order Value

By Client

After sending answer of

Questionnaire or Information

Sheet for legal documents.

OR

For IP registration services,

beyond (T+1) day but within

Rs. 500/-

50% of Order

Value

Rs. 500/-

plus 50% of

Order Value

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filing of registration but

before (T+4) days.

P.S-No refund will be made if

Government filing gets

completed, in the meantime

for such order, as applicable.

Cancellation when Ordered

Item is sent to Client’s Email

/ uploaded into Client’s

Account/ Government filing

is done for such order, as

applicable.

No cancellation request is accepted.

Cancellation of consultation No refund of fees for cancelling consultation by

you. However, you can re-schedule the

consultation slot once. For re-scheduling slot

write us at support@knottymind.in along with

Order ID.

Cancellation of consultation

/ order by KLS

100% refund of Order Value.

Cancellation of consultation

due to technical error

No Refund. To re-

schedule write us at

support@knottymind.in along with Order ID.

Where Client/ user fail to

provide necessary details

required for processing

Order. Even after 3 time

email follow-up by KLS

Order will be cancelled and No refund.

However, if client still provides information as

asked, then KLS will process the Order.

For any other refund related query, please contact us at support@knottymind.in

along with OrderID

14. Disclaimer

a. KLS is not liable to you of any losses arising out of any event or events

beyond our reasonable control or unforeseen by us;

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b. We are not responsible for any outcome of any legal process or effect of legal

documents/ agreements drafted by KLS or of any consultation given by KLS,

whether good or bad;

c. We will not be liable to you in respect of any business losses, including

(without limitation) loss of or damage to profits, income, revenue, use,

production, anticipated savings, business, contracts, commercial

opportunities or goodwill;

d. We will not be liable to you in respect of any special, direct, indirect or

consequential loss or damage;

15. Limitation on Warranty of services of KLS

a. No lawyer-client, solicitor-client or attorney-client relationship is created

through the use of KLS Website or services.

b. From time to time KLS may provide consultation services and draft

agreements or other legal documents, in this connection, you understand that:

i. KLS provides services based on information supplied by you, and there may

be circumstances which are relevant to agreements/ documents drafting or

consultation / about which you have not communicated anything or missed

to communicate;

ii. any assistance you may receive from us is likely to be incomplete;

KLS cannot be held liable for such miscommunication or incomplete

assistance.

c. The legal documents/ agreement are all created by lawyers qualified to

practise in India. KLS give no warranty that the documents are at all suitable

for use in relation to any other law or jurisdiction.

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d. KLS do not warrant or represent the completeness or accuracy of the

information published on our website or that the material on the website is up

to date or that the website or any service on the website will remain available.

e. We reserve the right to discontinue or alter any or all of our website services,

and to stop publishing our website, at any time in our sole discretion without

notice or explanation; and save to the extent expressly provided otherwise in

these terms and conditions, you will not be entitled to any compensation or

other payment upon the discontinuance or alteration of any website services,

or if we stop publishing the website.

f. To the maximum extent permitted by applicable law, we exclude all

representations and warranties relating to the subject matter of these terms

and conditions, our website and the use of our website.

g. Under no circumstance, you can claim / demand damages greater than 10

percent of the order value.

16. Indemnity and Release

a. You hereby indemnify KLS, and undertake to keep KLS indemnified, against

any and all losses, damages, costs, liabilities and expenses (including without

limitation legal expenses and any amounts paid by KLS to a third party in

settlement of a claim or dispute) incurred or suffered by KLS and arising

directly or indirectly out of a breach by you of any provision of these terms

and conditions; or any misuse not explicitly mentioned herein by you of our

website or services.

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b. KLS indemnify you only to the extent of 10% of the Order value and nothing

more, subject to Disclaimer and Warranty Limitations Clauses.

17. Losses

KLS will not be responsible, in any manner, for any business outcome including

loss or profits of revenue, contracts, anticipated savings, data, goodwill or

wasted expenditure or any other direct, indirect or consequential loss to you.

You shall be however responsible for any loss caused by you to Knottymind

including false court cases. Knottymind reserves right to claim damages along

with 10% interest compoundable every month. Such interest shall apply on

damages amount if the amount is not paid to Knottymind by the Client within

due date stated in demand notice.

18. Alteration of Service or Amendments to the Conditions

a. KLA reserve the right to make changes to Terms of Use of the Website,

Privacy Policy, services and incidental matters. You are responsible to keep

yourself updated with any / all modifications.

b. After introducing modified Terms of Use, the older version may not be

available in the Website.

19. Third Party Rights:

a. KLS do not control any third party website and hence we are not

responsible for any offer given, promise made by any third party or third

party website in any matter whatsoever involving us. We do not take any

money for creating account. You are to apply your reasonableness and

discretion before believing into any such tempting advertisement or claim

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or offer. Under no circumstance, KLS can be held liable for any loss,

damage, leak of date or information, violation of confidentiality or for any

damage caused.

b. KLS may also host advertisements in our website; however, you are to

apply your discretion and reasonableness before you click or follow such

advertisements. KLS disclaim all responsibilities of damage which may

cause to you due to your following such links or hyperlinks of the

advertisement and investing your resources there. Such hyperlinks are not

any recommendation.

20. Assignment

a. You hereby agree that KLS may assign, transfer, sub-contract or otherwise

deal with our rights and/or obligations under these terms of use.

b. You may not without KLS prior written consent assign, transfer, sub-contract

or otherwise deal with any of your rights and/or obligations under these

terms of use.

21. Severability

a. If any clause of this Terms of Use is determined by any Court of India or other

competent authority to be unlawful and/or unenforceable, the other

provisions will continue to be in force.

b. If any unlawful and/or unenforceable provision of the Terms of Use is

rendered unenforceable, if part of it were deleted, that part will be deemed to

be deleted, and the rest of the provision will continue in effect.

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22. Entire Agreement

These Terms of Use, together with our privacy and such other terms which

you may have to agree depending on product or service ordered by you, shall

constitute the entire agreement between you and KLS in relation to your use

of KLS website.

23. Notice Clause

Write us at

Knottymind Legal Services,

173B Aurobindo Sarani, Kolkata-700006

grievance@knottymind.in

24. Arbitration:

a. All dispute has to be mandatorily referred to arbitration;

b. Arbitration process shall be decided by 3 member arbitration where

arbitrators to be chosen from list of panel arbitrators supplied by

Knottymind Legal Services;

c. Out of 3 members, each party will choose one arbitrator each and the third

arbitrator shall be chosen by these two arbitrators.

d. Cost of arbitration proceedings shall be borne by you until finality of dispute

is reached; based on final outcome, KLS will pay its share subject to a

maximum of 10% of Order Value or Rs. 10,000/- whichever is less.

e. Seat of arbitration shall be in Kolkata, India;

f. Language of arbitration is English;

g. Arbitral awards and decision shall be binding on parties.

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25. Law and Jurisdiction

All disputes with us are subject to jurisdiction of Calcutta and Laws of India.

VERSION 1.2 DATE – 18.02.2025